First look at the three dots on Home. They tell you whether the problem is your network, our server or the tunnel.
By symptom
- “Your Wi-Fi has no internet right now” or “No network”: No internet.
- “Sign in to this Wi-Fi first”: Wi-Fi login pages.
- Works at home, but not in a café, hotel or airport: Public Wi-Fi.
- Works on Wi-Fi, but not on mobile data: Mobile data.
- The handshake times out at work, at school or in another country: Networks that block VPNs.
- Your network only has IPv6: IPv6-only networks.
- “VPN permission needed”: The VPN permission.
- Too many devices connected: Account number and devices.
- PryVPN disconnects when the screen is off: Battery settings.
Quick things to try
- Tap Use Smart Location, or pick another city.
- Switch the protocol to Stealth.
- Turn off other VPN, firewall or ad-blocking apps. Only one VPN can run at a time.
- Update PryVPN and restart your phone.
Still stuck? Send a report from Settings › Diagnostics and contact us with its reference.