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Troubleshooting

Wrong date or time on your phone

If the phone's clock is far off, secure connections fail. Turning on automatic date and time fixes it.

Updated

Secure connections check dates, because certificates are only valid for a set period. If your phone thinks it's a different day, for example after the battery was empty for a long time or after a reset, PryVPN can't verify our servers and doesn't connect.

  1. Open Android's Settings › System › Date & time (on Samsung: Settings › General management › Date and time).
  2. Turn on Set time automatically and Set time zone automatically.
  3. Go back to PryVPN and connect.

When PryVPN notices the clock is off, it tells you and offers a button that opens the date settings.

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