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How can we help?
Short, practical answers, the same ones that are built into the app.
Getting started
Getting started with PryVPN
Open the app, allow the VPN connection and tap Connect. It takes about a minute, with no email and no password.
Why Android asks for the VPN permission
Every VPN app needs this one permission to route your traffic. The warning is written by Android and is the same for all VPN apps.
What PryVPN protects, and what it doesn't
PryVPN encrypts your traffic, hides your IP from websites and blocks known tracker and malware domains. It doesn't make you anonymous, and it isn't an antivirus.
Connecting and locations
How Smart Location picks a server
Smart Location compares latency, load, stability and distance, and connects you to the best server right now. You can always pick a city yourself.
Choosing a location
Open Locations to pick a country or city, keep favorites and see how fast each server is from where you are.
Using PryVPN when you travel
Roaming, travel eSIMs, banking apps and local rules: what to know before you go.
What “Busy” means on a location
A busy server is close to full. You can still use it, but a quieter one will usually be faster.
Protocol: Auto, UDP or Stealth
Auto works for almost everyone. Choose Stealth when a network blocks VPNs, and UDP if you always want the fastest option.
What “Network · Server · Tunnel” means
The three dots on Home show which part of the connection works: your network, our server and the encrypted tunnel.
Automatic switching to a backup server
If your server stops responding, PryVPN moves you to a backup server within seconds, without letting traffic out unencrypted.
Importing a profile from your own node
If you run your own PryVPN node, add it to the app with a text profile, a file, a QR code or a pryvpn:// link.
Troubleshooting
PryVPN won't connect: start here
Find your symptom and follow the matching guide. Most problems come from the network you're on, and most have a quick fix.
No internet, with or without PryVPN
If PryVPN says your Wi-Fi or mobile data has no internet, the problem is the network itself. Here's how to check and what to try.
Wi-Fi login pages in hotels, airports and cafés
Many public networks make you accept terms or sign in on a web page before anything works. Do that first, then connect.
Public Wi-Fi in cafés, hotels and airports
Public Wi-Fi is where a VPN helps most, and also where VPNs get blocked most often. Here's how to get connected and stay protected.
PryVPN doesn't connect on mobile data
Some mobile networks block VPN traffic, use IPv6 only or limit apps in the background. Try these steps in order.
Prepaid plans with free apps
If your plan gives you free WhatsApp or social media, that traffic may count against your data while PryVPN is on.
Networks that block VPNs: work, school and some countries
Some networks block or inspect VPN connections on purpose. Stealth gets through most of them, but not all, and the network's rules still apply.
IPv6-only networks
PryVPN connects over IPv4 or IPv6, whichever your network has, and keeps your IPv6 traffic inside the tunnel.
Connected, but some sites or apps don't load
If messages work but photos, videos or some sites keep loading, the network probably can't carry full-size packets through the VPN.
Wrong date or time on your phone
If the phone's clock is far off, secure connections fail. Turning on automatic date and time fixes it.
Battery settings: keep PryVPN running (Samsung, Xiaomi and others)
PryVPN uses little battery, but many phones close it in the background to save power. Here's how to stop that on each brand.
Nothing connects after an Android 16 update
After some Android 16 updates with Always-on VPN on, PryVPN can't get out. It tries to fix this by itself; if it can't, a restart does.
Another VPN, a work profile or a blocked device
Android runs one VPN at a time, and each profile has its own. Here's what that means for PryVPN.
Android Auto, Chromecast and other devices with a VPN
If Android Auto shows error 21 or your TV doesn't show up while PryVPN is connected, one setting usually fixes it.
Protection features
Kill Switch and Always-on VPN
Android's Always-on VPN and Block connections without VPN stop your phone from using the normal connection if the tunnel drops. PryVPN takes you there.
Split tunneling: choose which apps use the VPN
Keep some apps outside the VPN, such as a banking app that refuses VPNs, or send only the apps you choose through it.
Allow local network: printers, Chromecast and home devices
Turn this on to reach printers, TVs and other devices on your home network while PryVPN is connected.
Hotspot: devices you share your connection with
PryVPN protects your phone, but not the laptops or tablets connected to your phone's hotspot.
DNS filters, custom DNS and Android's Private DNS
PryVPN blocks known tracker and malware domains with its own DNS, and ads if you turn that on. Android's Private DNS or a custom DNS switch that blocking off.
The leak test
See what the internet and Android can see about your connection right now: your public IP, your DNS and IPv6.
Account and devices
Your account number and devices
Your 16-digit account number is your only login. Keep it safe, and use it to add your other devices.
Deleting your account
Delete your account from the app or on our website. Your account and every device key are removed right away, and it can't be undone.
Waiting list and invites
PryVPN grows at the pace of its servers. When sign-ups are full you get a place in line, and an invite from a friend lets you skip it.
Fair use: no caps, a few sensible limits
PryVPN has no data or speed caps. Heavy use is only shared fairly; behavior that looks like an attack is slowed for a few minutes, without logging what you do.
Privacy
Anonymous statistics, and how to turn them off
PryVPN can share anonymous counts, like how long connecting takes, so we can fix what fails. They never identify you, and you can turn them off.
Privacy and no-logs, in plain words
We keep the minimum needed to run PryVPN and never log what you do online. Here's exactly what that means.
Support and reports
Reporting abuse from a PryVPN server
If traffic from a PryVPN IP address spammed or attacked you, report it. A person acts on every report within 72 hours at most.
Contacting support
Write to support@pryvpn.com and a person replies, usually within a day. A diagnostic report helps us solve connection problems faster.
Check the live status page for outages, or write to support@pryvpn.com. A person replies, usually within a day.