Email support@pryvpn.com. Tell us what happened, where (Wi-Fi or mobile data, and which country), and your phone model and Android version.
Send a diagnostic report
For connection problems, open Settings › Diagnostics and tap Send report to PryVPN…. You see exactly what will be sent before you agree: app and Android version, phone model, your settings and the app's event log (connection steps and errors).
- It never includes the sites or apps you use, DNS queries, Wi-Fi names, your account number or your keys.
- It isn't linked to your account, and it's deleted after 30 days.
- You get a reference. Quote it in your email.
Nothing is sent automatically. If PryVPN stops unexpectedly, it saves a crash report on your phone and asks you once whether you want to send it.
Keep your account safe
Only share your account number when you ask us to act on your account, for example to delete it or to review a suspension. We will never ask for your WireGuard private key, and PryVPN has no password to ask for.